Services used
- Managed IT Services
- Cybersecurity
- Hosting & Infrastructure
The challenge
The firm relied on one supplier for IT support, another for email security and a third for the website and hosting. Problems bounced between them, nobody owned the whole picture, and staff did not know who to call.
What we did
- Moved support, Microsoft 365 administration and device management onto one helpdesk
- Added email filtering, MFA and endpoint protection across every user
- Rebuilt the website on managed hosting behind Cloudflare
- Introduced one monthly report covering IT, security and website health
The results
- Three suppliers consolidated into one accountable team
- Support tickets fell by around 40% after standardising devices and fixing root causes
- Website and email availability tracked at 99.9%